Supervisor - Front of House - Various Locations - Job Details

Position Title:	Supervisor - Front of House - Various Locations
City:	Calgary
Location:	HOME OFFICE CALGARY
Close Date:	31/01/2013
Job ID:	2744
Position Reports to:	General Manager
Why Moxie's:	Moxie's: Created by people like you, for people like you. Moxie's is Canada's leading premium casual restaurant chain. We were founded on the promise of delivering great food and great experiences in a friendly, high energy atmosphere. At Moxie's, we don't hire staff; we hire people: People who share our love of life, and seize every chance to get the most of it. People who believe that a job shouldn't just be a place where you put in time, but rather a place where you love the time you spend. If this describes you, we'd love to hear from you.
Job Description:	Kick start your career in hospitality management with Canada's best restaurant group!
Role:	•To direct and control the Front-of-House operations of the restaurant on a shiftly basis. Ensuring the expectations of our guests are met and surpassed in terms of service excellence and food quality while adhering to budgetary targets.
Duties:	•Quality, Service & Cleanliness (Q.S.C.) standards •Guest relations •Budget and financial targets •Q.S.A. control •Ability to achieve sales targets •Ability to motivate others and instill confidence
Competencies:	•High level of organizational ability •Experienced and highly competent server •Complete understanding and belief in company philosophy and goals •Ability to self motivate, maintain sense of urgency, keep momentum •Ability to motivate and coach crew to maximum effectiveness •Ability to assert authority and make judgments •Understanding of basic dining room operations principles i.e./ building and cutting a floor, labour control, where to position oneself for maximum effectiveness at different points during the shift, standards of operations, how to diffuse conflict and solve problems. •Ability to handle a guest complaint situation