Hostess - Mon - Fri Days - Job Details

Position Title:	Hostess - Mon - Fri Days
City:	Medicine Hat
Location:	Medicine Hat
Close Date:	16/03/2013
Job ID:	2455
Position Reports to:	Service Manager
Why Moxie's:	Moxie's: Created by people like you, for people like you. Moxie's Classic Grill is Canada's leading premium casual restaurant chain. We were founded on the promise of delivering great food and great experiences in a friendly, high energy atmosphere. At Moxie's, we don't hire staff; we hire people: People who share our love of life, and seize every chance to get the most of it. People who believe that a job shouldn't just be a place where you put in time, but rather a place where you love the time you spend. If this describes you, we'd love to hear from you.
Job Description:	The first thing our guests see when they walk through our doors is the hostess/host. This first impression is pivotal to the whole Moxie's experience. This position requires a stellar personality with a great smile. A hostess/host must be able to handle pressure and more importantly work through it with a smile.
Role:	• First impression • Greeting • Table determination, guest flow • Taking care of guests who are waiting • Creating anticipation • Seating • Cleaning and maintenance • Last impression • Last line of defense
Duties:	• Cleanliness and organization of station and entrance • Immediacy and sincerity of greeting • Ability to keep waiting guests relaxed and informed • Ability to build a floor smoothly • Introduced featured items are being purchased • Ability to catch and handle complaints and compliments • Ability to remain smiling and positive under pressure
Competencies:	• Organizational skills • Ability to prioritize • Communication skills • Writing skills • Problem solving ability • Ability to read people to determine their needs • Ability to deal positively with stress and remain calm • High level of attention to detail • Ability to deal with compliments and complaints with the support of management